Posts Tagged "Internet"

Globe Reinstallation Woes

Posted by Alma on 30 Jun 2009 in Blogging, Internet | 4 comments

I have moved houses last weekend, and although I am happier for finding a house which was only a block away from my children’s school and this entails an increase in savings since the children won’t have to take the short tricycle drive to the school everyday now, my webwork was halted by absence of internet connection.

I was so excited about the move that I forgot to consider my DSL connection.  Moving not only meant moving furniture but also moving antennas and packing– again… darn, I am getting so good with packing and moving houses now. Moving also mean changing my mailing addresses and that mean changing billing addresses for my internet, landline as well as bank statements. Being a webworker, my life and work breathe along with the internet.  Without internet connection, my job is non-existent, and my work was for a week on hold until I get my antenna up.

I went to Globe Innove office the very next day I moved and requested for relocation as well as reinstallation request. Much to my dismay, the CSR who attended to me at the office told me that I needed to make the request at another branch and asked why, she said this was because the form was unavailable in their branch. Trying my best not to explode, I asked her if the other branch can send the form via email or by fax to their branch so I can complete the form there so they can perform the process. She looked at me like I came from outer space and when I started to look for another personnel to speak with. I asked her, “can you just check if my request is possible?” She reluctantly went to her colleague on the other table and the other girl said yes it is possible. I smiled back upon hearing this and then the girl who was attending to me hurled another stupid utterance: “Ah, Ma’am can you please come back later kay mag lunch pa ko…”

OMG

…Aaahhhhh…

Customer service truly suck here in the country! Hearing this reminded me of my experience with Banco de Oro and I had to strain myself from bursting.

Then my son started saying, “Mom are we eating at Pizza Hut?” Save by the bell… Instead of reasoning out with her, I instead I said, “ok, can you please make sure the form is here after 45 minutes? My kids and I will have lunch as well.”

After our lunch the forms were ready and I signed the request.

Now waiting for the serviceman to come around my address was another thing…

Who needs the TV when you have YouTube?

Posted by Alma on 8 Apr 2009 in Family, Rural Life, Technology | 1 comment

We do not have a television.  I have thought of buying one, but decided on buying a PC instead.  The children obviously liked the PC as I bought it fully-loaded with games.  Not only that, since I got Globe Broadband, our internet life has never been this good.  Now, I can work full time as a freelance webworker in oDesk and we also have loads of information at the tip of our fingers– oh, the advantages of the internet is countless.

I read my news, blogs using NewsNetWire.  I keep track of over 300 RSS feeds daily, and I fire it up as a rule only twice a day.

Tyrell my 3 year old can watch all the Spiderman cartoons that he like and my daughters can play all the dress-up games in Y8.  Not only that, they can watch their movies and reruns– all in YouTube.

Thanks to Globe Broadband

Posted by Alma on 15 Mar 2009 in Freelance Life, Internet, Technology | 0 comments

Nifty and convenient way to fix your broadband connection

Earlier today my daughter suddenly screamed that the internet was no longer working.  I asked her to make sure that the Airport Switch in the Macbook is “ON.”  She said the “rainbow” was missing.  After her loud scream, Freida who was using the other PC in the other room screamed and she said there was something wrong with her PC too.  I looked at the PC and saw that there indeed was no connection.  I reseted the modem and unplugged the cable from the wireless router and directed the cable into the main router and reloaded the browser.  Nothing.

Good thing I still have the Bayantel Wireless Dial-up and I connected to Globelines stylish and rad website and downloaded Click Fix. Click Fix is an easy to use tool that subscribers can use to troubleshoot their connections without having to call for assistance.  Using my Bayantel connection, I downloaded and run the program and in minutes I was asked to unplug and replug the cables, turned off the Windows firewall, etc.  A small pop-up window conveniently instructs me what to do.  I followed the instructions explicitly and after 5 or so minutes we were all back online!

Thanks to the convenient program from Globelines.  If you are a Globe Broadband subscribers, I strongly suggest you use the program while your connection is STILL working.  In case you lose your connection, there is a more economical and convenient alternative other than calling technical support… who liked being put on hold, anyway?

Globe Broadband Fried Again!

Posted by Alma on 10 Mar 2009 in Internet | 0 comments

My Globe Broadband is fried again!

Damn. Am currently using my dial up right now to blog and to do some freelance work. I thought that I wouldn’t have this kind of connectivity problem with Globe but yesterday, it hiccupped and I lost connection again. This is simply unthinkable for me since I am now relying on my connection to do my work…

Damn, Globe!!!

Enjoying Broadband Juice– at last

Posted by Alma on 1 Mar 2009 in Freelance Life, Technology | 1 comment

After Smart has turned down my location TWICE, I actually thought I am stuck in dial-up world or I should start considering moving out of my area and move somewhere where hardwire DSL is available.  Being a freelance writer and VA, my job depended on reliable internet connection.  Not only that, while working, another program monitoring my progress has to run simultaneously in order for my buyer to see my progress.  Screen snapshots as well as keyboard strokes are recorded as well.  This program is also used for billing purposes.

Being online constantly not only makes my work easier– it also makes me reachable thru various IMs and Skype.  It also affords me to be on top of the news as it were so I can blog about it!  Neat!  

Thanks to Globe for their wonderful and swift service!