Since I lost my mobile, I was pretty lost.  When the internet connection is bad at home, I log into Smart GPRS or Smart 3G connection in the city to check my email.  As you all know, I earn my living as a Webworker and I have alot of emails to monitor and sometimes, impatient clients wanted response pronto.  Not only that, living in a rural area where landline application takes a year for approval, I thought what the heck, lets go start checking out Globe and Smart for a postpaid plan since I did not want to spend a dime for another mobile and postpaid plans offer mobile phone discounts.

I started looking through the website of Smart and Globe, checking out the postpaid plans more closely.  Honestly, I have been a Globe subscriber for almost 10 years and only stopped being one when we moved aboard.  Anyway, so I started preparing the documents needed to go with the application.  2- IDs (so I took photocopies of my passport and US issued credit debit card; 1- Utility bill (so I prepared by Internet statement which is paid in advance); Proof of Income (photocopies of my payslips including certificate of employment signed by my clients);

Armed with all the requirements and confidence that since I am already a Globe Broadband subscriber and a former Globe Postpaid Subscriber, my application will be approved immediately. Boy was I so wrong…

Thanks to Salve for citing my article, Bad Customer Service and How it Pays to Blog About It in Money Smarts.

I can be tough customer. My sister I am a very demanding costumer and I am not denying that. I do not like it when sales ladies follows and breathes down on my neck as I am looking around any stores. Sometimes before entering the store, I like telling the sales lady to quit following me around of I am off their store.

I have read enough stories from Consumerist that made me raving envious about how posting their rants at their site help dissatisfied customers. Consider this story about Sam who got a new MacBook Pro after the Apple Customer Care erased his hard drive without his permission when this guy brought his Mac in and Apple found some ladybugs inside his laptop. Sam seeked the help of Consumerist and got a replacement in order for him to “restore faith in the company.” Or about J. Money who blogs at Budgets are Sexy thought he did everything to get the photographer who skipped town without handing out his wedding photos. He threatened to sue, without avail and when he finally thought to create a blog about the wedding fiasco. He named names and even included dates, and viola! Two days and 300 hits after, the photos were all emailed to him and two weeks after that, the photos were in his hands. According to J., “so for a measly $9.99 (for the domain name) and a few hours of hard work, Operation Wedding Pictures was a success!”

At any rate, it does pay to blog about bad customer services– in the US, I am afraid. I have read enough bitching in the local blogs here but there really isn’t any clue if Customer Service in our country is topnotch or at least has improved.