BDO- I want my money back

Posted by on Sep 30, 2008 in Being Alive, Internet, Technology | 7 comments

I have a pending claims dispute with my local bank, Banco de Oro.  It all started when the cashier at Makro swiped my debit card THRICE after their POS machine said “comm error” on its teeny screen.  I got tired of the “error messages” so I told the cashier to cancel the debit card payment and I decided to withdraw some cash using the same card at the ATM located in the store.  After withdrawing and looking at the receipt, I noticed something amiss.  Since my children were all running around amok in Makro, I told everybody to get out and off we went after I settled the bills in cash.

I checked my transactions at BDO Online and saw that I was indeed charged.  The charged went through and I also paid for the same transaction iun cash.  D a m n ! ! !  I called the BDO Hotline and reported the discrepancies.  I was only given an incident number and was promised a refund in 10 days…  Its over a month now and darn, BDO, I want my money back!!!

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  • Mike

    Hi. I’ve got a similar problem. Although mine envolved using the Debit Card to pay for Cebu Pacific ticket online. I called the BDO Hotline and the Representative told me of a refund after 8 days i think. It has been more than 8 days now but still it has not been refunded. I’ll give it another day and call the hotline again. Maybe you should try to call the hotline again for follow up.

  • http://lifediscourse.wordpress.com Soul

    Sorry Mike, but I guess you will have to wait longer. I have followed things up with BDO through the Hotline and I got the same “we will follow it up for you song.” I am tired of it and I am ready for a rampage… Join me?

  • http://shinkaide.wordpress.com/ shinkaide

    I don’t know if this will work for everyone, but what I did was just tell them to piss off and leave me alone. Next thing you know… problem fixed.

    Na-dobol charge din ako nun, kung anu-ano pinagagawa saken, but I didn’t want to go jump through any hoops. So… yun.

  • Kathryn

    Grabe I have the same problem kakaasar na talaga!
    I went to book expo last sept and ni swipe nila transaction ko but since they ran out of paper, I decided to pay in cash nalang. The next thing I know, pumasok na pala ung transaction and I paid for that sa BDO ng Oct. I have been following up to the merchant (Asiatype) kasi sabi ng hotline e problema daw ng merchant un; and BDO at the same time. It’s been over a month now and wala pa din.

  • http://lifediscourse.wordpress.com Soul

    Kathryn, since BDO has not responded to my debit dispute positively, nor any feedback has been sent to me despite numerous calls to their hotline number. I am currently disgusted with them, so my next move? I reported the debit mistake to the merchant- Makro and they are still locating the original trail. They noticed inconsistencies with the Makro receipt and the date of transaction in the bank statement. I really did not understand why it is inconsistent, but I am adamant and I will get to the bottom of this… I will keep you in tab. Keep me in tab with your development with BDO as well, please?

  • sammy

    ah ganun ba yun? plan ko pa naman sana buy ng cebu pacific ticket via online, kaso napadpad ako dito and after reading those problems of yours with regards to debiting, e natakot tuloy ako na i-continue pa yung pag-purchase ko ng online tickets using my BDO debit card.

  • Alma

    Buti na lang pala Sammy… I was glad I was able to save you future headache! Grabe, I just closed all my accounts in BDO and moved everything to BPI Family Savings Bank!

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